How does a care navigator improve coordination in patient-centered care?

A care navigator plays a crucial role in patient-centered care by acting as a single point of contact for all healthcare needs. This centralization simplifies communication among patients, their families, and various healthcare providers, enhancing coordination throughout the patient’s healthcare journey. By having one individual who understands the patient's overall situation and needs, it reduces confusion and fragmentation that often occur when patients have to interact with multiple services and specialists separately.

This streamlined approach allows for better management of care, ensuring that all health-related concerns are addressed efficiently. The care navigator can help coordinate appointments, follow-ups, and referrals, while also providing emotional support and guidance. This leads to a more tailored healthcare experience for the patient, as their specific needs and preferences are considered in the planning and execution of their care.

In contrast, scheduling appointments, performing diagnostic tests, or handling billing are all important functions within the healthcare system, but they do not encompass the broader role of facilitating comprehensive coordination and support within the patient's overall care experience.